NON-ATTENDANCE POLICY (INDIVIDUAL AND COUPLES CONSULTATIONS)
When you book your appointment, I reserve that time specifically for you.
Julie Wacker Counsellor | Life Coach (JWCC) cancellation policy requires that you give at least 24 hours’ notice if you need to cancel or reschedule your appointment, otherwise you will be charged for the session. This is a common practice in counselling, although many counsellors and counselling agencies actually require 48 hours’ notice.
Therapists and other self-employed professionals do not receive a salary and are only paid per session, so a cancellation without enough time to fill that spot means they lose a significant portion of their income for the day. Consequently, they simply cannot afford to have this happen on a regular basis.
Sometimes, of course, life happens. If a crisis arises in your life, JWCC will waive the fee. Outside of crisis situations, there are many options available to make sure that you’re able to make it to counselling even if something does come up. Having a backup plan for childcare, a backup plan for transportation to a session, and keeping up to date on your weekly schedule are all helpful ways to avoid having to pay for a session you didn’t attend.
NON-ATTENDANCE POLICY (COURSE, WORKSHOPS OR EVENT)
Once registration is completed, paid fees will be refunded as follows:
JWcc reserves the right to cancel any activity due to lack of bookings up to two days prior to a course, workshop or event.
If the course, workshop or event is cancelled or postponed a full refund of the course fee will be given.
If the attendee cancels 7 days or more before the course, workshop or event date a full refund will be given.
No refunds will be made for any cancellation made less than seven (7) days before the event, or for non-attendance at the event for any reason.
Substitutions can be made at any time before the event(s) start. The person who has registered to attend the event must advise JWcc the name of the substitute attendee in writing prior to the event.
Policy Updates
This Policy may change from time to time and is available on our website.
Cancellation Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
PO Box 686, Sunbury VIC 3429
me@juliewacker.com.au